Zeno Packaging

Zeno Packaging provides custom packaging products and services, including custom boxes with logo, custom printed boxes, rigid boxes, cardboard boxes, corrugated boxes, kraft boxes, mailer boxes, cosmetic boxes, jewelry boxes, gift boxes, candle boxes, retail packaging, shipping boxes, labels, stickers, bags, hang tags, structural dielines, 3D mockups, samples, design support, printing, finishing, wholesale packaging, and related packaging services.

• Business Name: Zeno Packaging
• Website: https://www.zenopackaging.com/
• Email: sales@zenopackaging.com
• Phone: +1 346 326 2467
• Address: 3910 Windstone Glen Way, Richmond, TX 77469, United States

You may use the Zeno Packaging website to learn about our products, request quotes, contact our team, upload artwork, review packaging options, and place custom packaging inquiries.

You agree not to use our website for:

• Illegal activity or fraudulent requests
• Submitting false information or uploading harmful files
• Attempting to disrupt website performance
• Copying website content without permission
• Misusing our contact forms or quote forms
• Violating intellectual property rights
• Submitting content that is offensive, harmful, misleading, or unlawful

We reserve the right to restrict access to our website or services if misuse is suspected.

By opting in to receive SMS messages, you agree to the following:

Most products offered by Zeno Packaging are custom-made based on customer-approved specifications.

Custom packaging products may include:

• Custom boxes with logo & custom printed boxes
• Custom mailer boxes, custom rigid boxes, and custom cosmetic boxes
• Custom jewelry boxes, custom gift boxes, and custom candle boxes
• Custom bakery boxes, custom food boxes, and custom CBD/vape boxes
• Custom retail boxes, custom shipping boxes, and custom inserts
• Custom labels, stickers, bags, and hang tags
• Custom packaging samples, structural dielines, and mockups

Because these products are made specifically for each customer, order details must be reviewed carefully before final approval.

All custom packaging orders are quote-based unless a fixed price is clearly displayed.

Pricing may depend on box type, size, material, quantity, print method, colors, finishes, add-ons, inserts, design support, sampling needs, shipping, production timelines, and overall complexity.

Quotes may be valid for a limited time and may change if order specifications change. Zeno Packaging reserves the right to correct pricing errors, update quotes, or revise pricing based on material availability, production requirements, or customer-requested changes.

Zeno Packaging offers custom packaging orders starting from 50 boxes for selected products.

Minimum order quantity may vary depending on product type, box style, material, printing method, finishing option, production process, and order complexity. If a specific product requires a higher minimum quantity, our team will explain this during the quote process.

Before production begins, customers must review and approve final order details.

These may include: product type, box size & dimensions, quantity, material, printing method, artwork, logo placement, text and spelling, colors, finishing options, add-ons, mockups, dielines, and shipping details.

Once the customer approves the final design, mockup, quote, invoice, or order specifications, Zeno Packaging may begin production.

After production begins, changes may not be possible. If changes are possible, they may result in additional charges, delays, or revised production timelines.

Customers are responsible for submitting correct artwork, logos, product details, text, images, barcodes, QR codes, claims, ingredients, legal copy, and other design elements.

Zeno Packaging may provide design support, file setup, mockups, or artwork alignment services. However, the customer is responsible for reviewing and approving the final artwork before production.

Zeno Packaging is not responsible for customer-approved errors such as spelling mistakes, incorrect logos, low-resolution artwork, incorrect colors, incorrect ingredients/product claims, wrong barcode or QR code, missing info, incorrect contact details, or incorrect compliance text.

By submitting artwork, logos, images, trademarks, designs, or other files to Zeno Packaging, you confirm that you have the legal right to use them.

You agree that the submitted materials do not violate any copyright, trademark, design, licensing, or intellectual property rights of another party.

Zeno Packaging is not responsible for legal claims related to customer-submitted artwork, branding, trademarks, logos, images, or product claims. You agree to indemnify and hold Zeno Packaging harmless from any claims, damages, or legal costs caused by materials you provide.

Zeno Packaging may offer graphic design support and 3D packaging mockups to help customers review packaging before production.

Mockups are used for visual reference and design approval. They may not perfectly represent final printed color, material texture, surface feel, thickness, finish, or production result.

Screen colors may appear different from printed colors due to monitor settings, lighting, printing method, material, coating, lamination, and ink behavior. If exact color matching, material feel, or finish accuracy is important, ask about sample options before approving full production.

Samples may be available for selected products. Sample availability, cost, production time, and shipping time may depend on the packaging type, material, structure, print method, and customization details.

Samples may help customers review box structure, product fit, material feel, size, opening style, insert layout, print direction, finish selection, and overall presentation.

A sample may still vary from final bulk production due to production method, material batch, printing run, finishing process, or approved changes after sampling.

Custom printing may involve natural variation. Small differences may occur between digital mockups, screen previews, printed proofs, samples, final production, repeat orders, different materials, or different finishes.

Color variations can happen due to CMYK conversion, Pantone matching, ink absorption, paper texture, coating, lamination, foil, lighting, and print method. Minor color differences are normal in custom printing and may not qualify as defects.

If exact brand color accuracy is required, customers should request Pantone matching, samples, or print proofs where available.

Most custom packaging orders are completed within approximately 8–12 business days after final design approval.

Production time may vary based on order quantity, box style, material, printing method, finishing options, add-ons, artwork readiness, customer approval time, production workload, seasonal demand, and material availability.

Production timelines are estimates and may not include shipping time unless clearly stated. Zeno Packaging is not responsible for delays caused by late customer approvals, incomplete information, artwork issues, carrier delays, holidays, material shortages, or events beyond our control.

Zeno Packaging offers free shipping across the United States on eligible custom packaging orders.

Shipping timelines may vary depending on order size, delivery location, carrier availability, freight requirements, and shipment type.

Customers are responsible for providing accurate shipping information, including business name, recipient name, street address, suite or unit number, city, state, ZIP code, phone number, and email address. Zeno Packaging is not responsible for delays, lost shipments, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

For more details, please review our Shipping Policy.

Because most Zeno Packaging products are custom-made, approved custom orders generally cannot be returned, exchanged, or refunded after production begins.

Returns, reprints, credits, or refunds may only be considered when there is a confirmed production error, fulfillment error, missing quantity, shipping damage, or product that does not match approved order specifications.

Issues must be reported with supporting details and photos. Zeno Packaging may offer replacement, reprint, correction, shipment of missing items, store/account credit, or refund based on our review.

For more details, please review our Return Policy.

Customers may request cancellation by contacting sales@zenopackaging.com as soon as possible. Cancellation availability depends on the order stage:

• Before Design Approval: Cancellation may be possible if design work, proofing, pre-production, or production has not started.
• After Design or Order Approval: Cancellation may be limited if design setup, file preparation, material ordering, proofing, or pre-production work has started.
• After Production Starts: Once production starts, orders usually cannot be cancelled because the product is custom-made. Completed or shipped orders cannot usually be cancelled.

Any approved cancellation may be subject to deductions for work already completed, materials purchased, design time, setup costs, or payment processing fees.

Payment terms may vary depending on the order type, customer relationship, quote, invoice, or agreed arrangement. Zeno Packaging may require partial or full payment before production begins.

Orders may not move into production until payment requirements are met. Customers are responsible for paying all agreed charges, including product cost, customization charges, sample charges, rush fees, shipping fees if applicable, taxes if applicable, and other approved costs. If payment is delayed, production and shipment may also be delayed.

Customers are responsible for any applicable taxes, duties, customs fees, import charges, or other government fees related to their order, unless otherwise stated in writing.

For international or special shipping requests, customs clearance, duties, taxes, and local fees may vary by destination and are usually the customer's responsibility.

Customers are responsible for making sure their packaging meets all legal, regulatory, labeling, safety, industry, and product-specific requirements. This may apply to industries such as Food, CBD, Vape, Pharma, Health products, Cosmetics, Supplements, Consumer goods, and other regulated products.

Zeno Packaging may produce packaging based on customer-provided artwork and specifications, but we do not guarantee that customer-submitted text, claims, labels, warnings, compliance statements, or product information meet legal requirements. Customers should consult qualified compliance professionals.

The content on the Zeno Packaging website is provided for general information about our products and services. We work to keep information accurate, but we do not guarantee that all website content is complete, current, error-free, or suitable for every customer's specific needs.

Product images, mockups, colors, examples, and descriptions are for general reference and may not represent the exact final product. Zeno Packaging may update website content, services, prices, product descriptions, policies, and terms at any time.

Our website may include links to third-party websites, tools, payment processors, shipping carriers, analytics platforms, or other services. Zeno Packaging is not responsible for the content, privacy practices, policies, security, or performance of third-party websites or services.

Use of third-party services may be subject to their own terms and policies.

To the fullest extent allowed by law, Zeno Packaging is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, services, products, delays, order issues, shipping problems, printing variation, or customer-approved errors.

Zeno Packaging's total liability for any claim related to an order will not exceed the amount paid by the customer for the specific order related to the claim. Some jurisdictions may not allow certain limitations, so some parts of this section may not apply to every customer.

Zeno Packaging is not responsible for delays, failure to perform, production interruptions, shipping delays, or service issues caused by events beyond our reasonable control.

These events may include: natural disasters, severe weather, carrier delays, labor disruptions, material shortages, power or internet outages, equipment failures, supplier delays, government/customs actions, public health emergencies, war, unrest, or other major disruptions.

You agree to defend, indemnify, and hold harmless Zeno Packaging, its team members, service providers, production partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses caused by your use of our website or products, your submitted artwork/files, your violation of these Terms and Conditions, your violation of another party's rights, or any product claims / inaccurate information approvals.

Your use of our website and services may involve the collection and handling of personal and business information. Please review our Privacy Policy to understand how Zeno Packaging collects, uses, stores, and protects information.

Zeno Packaging may update these Terms and Conditions at any time. When updates are made, the revised version will be posted on this page with an updated effective date. Continued use of our website or services after updates means you accept the revised terms.

These Terms and Conditions are effective as of June 9, 2026.

If you have questions about these Terms and Conditions, contact Zeno Packaging:

• Zeno Packaging
• 3910 Windstone Glen Way
• Richmond, TX 77469
• United States
• Phone: +1 346 326 2467
• Email: sales@zenopackaging.com