At Zeno Packaging, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Zeno Packaging collects, uses, stores, and protects information when you visit our website, request a quote, contact our team, upload artwork, place an order, or use our custom packaging services.
By using our website or submitting information to Zeno Packaging, you agree to the terms described in this Privacy Policy.
Who We Are
Zeno Packaging provides custom packaging solutions, including custom boxes with logo, custom printed boxes, rigid boxes, cardboard boxes, corrugated boxes, kraft boxes, mailer boxes, cosmetic boxes, jewelry boxes, gift boxes, candle boxes, retail packaging, shipping boxes, labels, stickers, bags, hang tags, design support, 3D mockups, samples, and wholesale packaging services.
- Business Name: Zeno Packaging
- Website: https://www.zenopackaging.com/
- Email: sales@zenopackaging.com
- Phone: +1 346 326 2467
- Address: 3910 Windstone Glen Way, Richmond, TX 77469, United States
Information We Collect
Zeno Packaging may collect personal and business information when you visit our website, submit a form, request a quote, contact us, upload files, or place an order.
The information we may collect includes:
- Full name
- Email address
- Phone number
- Company name
- Billing or shipping address
- Product details
- Packaging requirements (box dimensions, quantity requested, material preferences, printing requirements, finishing options)
- Artwork files, logo files, uploaded images or design files
- Order details & payment-related information where applicable
- Messages or notes submitted through forms
- Website usage data, device and browser information, IP address, and pages visited on our website
We only collect information that helps us provide quotes, process packaging orders, improve customer support, and operate our website properly.
Information You Provide Through Forms
When you fill out a quote form, contact form, sample request form, or artwork upload form, we may collect the information you submit.
This may include your contact details, company information, product information, box specifications, artwork files, delivery location, and project notes.
We use this information to understand your packaging needs, prepare quotes, review artwork, provide design support, create mockups, process orders, and communicate with you about your project.
SMS Privacy Policy
Zeno Packaging values the privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.
SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.
Types of Data Collected
When you communicate with Zeno Packaging via SMS, we may collect information such as:
- Your phone number
- The content of your messages
This information is used solely for the following purposes:
- Responding to your inquiries
- Providing customer support
We will not use your SMS data for any other purpose without your written consent.
Protection of SMS Data
Zeno Packaging employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.
Disclosure of SMS Data
Zeno Packaging does not disclose SMS contact or content data to third parties unless:
- Required by law
- Necessary to protect the rights, property, or safety of Zeno Packaging, its users, or others
Your Rights
User rights / You have the right to:
Access, correct, or delete your SMS contact or content data, except where retention is required by law.
For assistance or to exercise your rights, please contact us at www.zenopackaging.com/contact
Retention Policy
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Changes to this SMS Privacy Policy
Zeno Packaging reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.
Contact Us
If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at +1 346 326 2467 or sales@zenopackaging.com.
Artwork, Logos, and Uploaded Files
If you upload artwork, logos, product images, dielines, design files, or other project files to Zeno Packaging, we may use those files only for packaging-related services.
This may include:
- Reviewing artwork
- Preparing print-ready files
- Creating 3D mockups
- Producing custom packaging
- Checking design placement
- Confirming order details
- Providing customer support
We do not sell your artwork, logos, brand files, or uploaded design assets to third parties.
You are responsible for making sure you have the legal right to use any artwork, logo, image, trademark, or design file you submit to Zeno Packaging.
How We Use Your Information
Zeno Packaging may use collected information to:
- Respond to quote requests & contact you about your packaging project
- Prepare custom packaging quotes & process orders
- Review artwork and design files, and provide graphic design support
- Create packaging mockups & arrange samples where available
- Produce custom packaging & ship orders
- Provide customer support & send order updates
- Handle returns, reprints, or damaged shipment reviews
- Improve our website and services
- Prevent fraud or misuse
- Maintain business records
- Comply with legal or regulatory requirements where applicable
We use your information only for business purposes related to Zeno Packaging services.
Email Communication
When you contact Zeno Packaging or submit a form, we may use your email address to respond to your inquiry, send quotes, share order updates, request missing details, provide artwork feedback, or answer packaging-related questions.
We may also send service-related messages connected to your quote, order, sample request, or support request.
If we send marketing emails in the future, you may request to stop receiving them by following the unsubscribe instructions or contacting us at sales@zenopackaging.com.
Phone Communication
If you provide your phone number, Zeno Packaging may contact you by phone call or text message regarding your quote request, order, artwork, shipping details, or packaging project.
Standard carrier rates may apply depending on your phone provider.
You may ask us to stop contacting you by phone by emailing sales@zenopackaging.com.
Payment Information
If payment is required for an order, payment details may be processed through a secure third-party payment provider.
Zeno Packaging does not intentionally store full payment card details on its website unless clearly stated through a secure payment system.
Payment processors may collect and process payment information according to their own privacy policies and security practices.
Analytics and Website Usage Data
Zeno Packaging may use analytics tools to collect general website usage information.
This information may include:
- Pages visited & time spent on the website
- Device type & browser type
- Location data based on IP address
- Traffic source & click activity
- Form interaction data & website performance data
This information helps us improve our website, understand customer interest, and make our pages easier to use.
Advertising and Remarketing
Zeno Packaging may use online advertising platforms in the future to promote our custom packaging services.
These platforms may use cookies, pixels, or similar tools to show ads based on website visits or user interests.
Advertising platforms may include search engines, social media platforms, or other online advertising networks.
You can manage ad preferences through your browser, device settings, or the privacy settings of the advertising platform.
Shipping and Delivery Information
If you place an order, we may share your name, company name, shipping address, phone number, email address, and order details with shipping carriers or logistics partners.
This information is used to deliver your custom packaging order, provide shipment updates, resolve delivery issues, and support shipping-related communication.
Data Storage and Security
Zeno Packaging takes reasonable steps to protect the information you share with us.
We may use administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no website, email system, file upload system, or online transmission method can be guaranteed to be fully secure. You share information with us at your own risk.
Please avoid sending highly sensitive information unless it is needed for your order or requested by our team through an appropriate channel.
Data Retention
Zeno Packaging may keep your information for as long as needed to provide services, manage orders, keep business records, resolve disputes, meet legal requirements, and support future customer service.
This may include quote details, order information, communication records, artwork files, shipping details, and support records.
When information is no longer needed, we may delete, archive, or anonymize it where practical.
Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
You may contact us to request:
- Access to the personal information we have about you
- Correction of inaccurate information
- Deletion of certain information
- Removal from marketing emails
- Limitation of certain data uses
- More information about how your data is handled
To make a privacy request, email us at sales@zenopackaging.com. We may need to verify your identity before completing certain requests.
California Privacy Notice
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
These rights may include the right to know what personal information is collected, request deletion of certain information, correct inaccurate information, and opt out of certain types of data sharing where applicable.
Zeno Packaging does not sell personal information.
To submit a privacy request, contact us at sales@zenopackaging.com.
Children's Privacy
Zeno Packaging's website and services are intended for businesses and adults.
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has submitted personal information to us, please contact us at sales@zenopackaging.com, and we will review the request.
Third-Party Links
Our website may include links to third-party websites, tools, platforms, or services.
Zeno Packaging is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Third-Party Services
We may use third-party services to help operate our website, manage forms, send emails, process payments, track analytics, host files, or deliver orders.
These third-party providers may process information according to their own privacy policies and service terms.
Zeno Packaging works to use service providers that support reasonable data protection practices, but we do not control every action of third-party platforms.
Business Transfers
If Zeno Packaging is involved in a business sale, merger, acquisition, restructuring, or transfer of assets, customer information may be transferred as part of that business transaction.
If such a change occurs, your information may continue to be handled according to this Privacy Policy unless a new policy is provided.
Legal Requirements
Zeno Packaging may disclose information if required to do so by law, court order, legal process, government request, or to protect our rights, customers, business, property, or safety.
We may also use or disclose information to prevent fraud, enforce our policies, investigate misuse, or respond to legal claims.
Updates to This Privacy Policy
Zeno Packaging may update this Privacy Policy from time to time.
When updates are made, the revised version will be posted on this page with an updated effective date.
We encourage visitors and customers to review this page periodically to stay informed about how we collect, use, and protect information.